Subject to exclusions, limitations, disclaimers, limitations of remedy, and limitations of liability of this warranty, airDefender USA corp. (“airDefender”), warrants to the original purchaser whose name appears in the warranty card, and/or registration link which was provided, that each airDefender product shall be free of defects in material and workmanship for one (1) year from the date of invoice issued by airDefender or airDefender's authorized dealer (or handover document in case of project sales).

The warranty period will expire automatically even if the product has not been fully used or installed during the warranty period.

In accordance with these general warranty conditions (“WARRANTY”), airDefender will correct defects affecting the product which are clearly a result of material or mechanical defects, manufacturing faults, and faults in finishing like tarnishing, flaking, discoloring, or corrosion, provided they are reported within one (1) year from the date of invoice (“WARRANTY PERIOD”) and within thirty (30) days of discovery.

Although airDefender's internal quality standards protect airDefender against unacceptable quality it is still possible that a minor imperfection or surface blemish is obtainable even under the highest quality. All final decisions of quality remain exclusively at the discretion of airDefender. All warranty conditions and terms are subject to change without prior notice.


1. If any airDefender product has a defect due to:

  • Use of gel and foams (other than the specified water-based solutions), paints, solvents, oils, and chemicals, such as harsh or abrasive cleaners
  • Damage as a result of any testing, adjustments or modification or improper installation or assembly contrary to any written installation instruction
  • Failure to observe operation, poor or incorrect maintenance, failure to take proper care, misuse, abuse, willful or negligent damage, unreasonable or extraordinary use, or any trial operation of the product
  • Damage caused by excess, under/ or over-voltage or defect caused by neglect, accident, misuse, abuse, rental usage, use in a manner that is not normal or customary, or extraordinary
  • If the surface of the product has been obviously or intentionally scratched for any reason
  • Defect or damage incurred from transportation or storage of the products in improper conditions outside of airDefender's or airDefender's dealer responsibility

2. If any airDefender product has been modified by any third-party component that is not sold or manufactured by airDefender or used in combination with third-party components.


Any product believed to be defective must be claimed to the authorized dealer or retailer where the item has been originally purchased. Products covered by this warranty may not be returned without prior written authorization from airDefender or third-party authorized dealer or retailer. airDefender will not reimburse any costs arising for returning the goods without prior written authorization.

The limited warranty is not transferable. All claims must be made within thirty (30) days of the discovery of the alleged defect(s). Each claim must be made in writing, briefly describing the defect, accompanied by the dated proof of purchase of the warrantied product as well as refills (in cases where the warrantied product is an atomizer) and received during the period of the warranty.

Warranty claims for the products shall only be granted if the warranty card (or duly registered via website link or thru Facebook messenger) is provided, otherwise, the rectification of the defect is subject to charges. The purchaser must provide other information and evidence reasonably required by airDefender and, if requested, must permit inspection of the product by airDefender or its representatives. If, after investigation, airDefender determines that the claim is valid, the remedy will be performed by or on behalf of airDefender in accordance with the conditions as describes in the heading, “Remedies”. 


If a claim is made under this warranty and, after an investigation by airDefender, proves to be valid, airDefender will, at its sole option, either repair or replace the defective product. Replaced parts pass into airDefender's ownership. Should the defective product no longer be manufactured or be available at the time the warranty claim is brought forward, airDefender may at its discretion deliver a product of a similar value, equivalent model, or color, or will refund the price of the defective portion of the goods. "Clearance items” or “special offer item - SOI”, items sold in any clearance sales events or sold in special clearance promotion campaigns, scrap items, second-hand items such as displays or mockups, items sold on rummage table or similar, even not explicitly marked as clearance item are not covered with warranty and can not be returned as the purchaser is given a special price discount to undertake the possible liabilities. Further, there might limitations in the availability of spare parts.

In the event of repair or replacement, the original remaining warranty period would continue to apply to the repaired or replaced airDefender product in whole and would not set in motion a new warranty period. The WARRANTY PERIOD for the spare parts fitted ends with the expiry of the warranty period on the appliance as a whole. Also, any time consumed for repairs or replacement under this warranty shall not be excluded from the WARRANTY PERIOD. Therefore, the warranty period ends according to the first invoice date. There is no additional warranty or warranty period granted. airDefender shall not be obligated or liable for labor or other costs related to installation, repair, or replacement of an airDefender product or for loss of, or damage to, any material which is not sold by airDefender or its authorized dealer. Any service may not be available outside of United States. Please check with your retailer or airDefender sales.


Except as expressly provided in this WARRANTY, (a) airDefender makes no warranties and disclaims all warranties, representations, and guarantees (whether expressly, implied, or statutory), including, but not limited to, any implied merchantability or fitness for a particular purpose and (b) airDefender shall not, in any event, be liable for any consequential incidental damages under any circumstances, whether based on tort or breach of contract claims or any other basis, to the extent these damages may be disclaimed by law.

This warranty is subject to American material law. In the event that any section or clause contained in this warranty is found to be invalid by a court of competent jurisdiction, the remaining sections and clauses shall remain in full force and effect. The invalid or unenforceable term shall be deemed replaced by a term that is valid and enforceable and that comes closest to expressing the intention of such invalid or unenforceable term.

For the details on how to file a warranty claim and the specific criteria of eligibility, visit here.